Refund and Returns Policy

Last updated: 29 April 2026

1. Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your online purchase within 14 days from the day you receive your order, without giving any reason.

2. Return Conditions

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition.

Items showing signs of use, damage, stains, odours, or missing original packaging may not be eligible for a refund.

3. How to Request a Return

To request a return, contact us at: orders@kolossaltraining.com

Please include your order number, full name, and the item you wish to return.

4. Return Shipping Costs

Unless the item is defective or incorrect, the customer is responsible for return shipping costs.

Original shipping costs are non-refundable, except where required by applicable consumer law.

5. Refunds

Once the returned item has been received and inspected, we will notify you by email.

If approved, the refund will be processed using the original payment method. Refund processing times may vary depending on your bank or payment provider.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us as soon as possible at orders@kolossaltraining.com with photos and your order details.

7. Digital Products and Training Programs

Digital products, downloadable content, and training programs may be non-refundable once access has been provided or the digital content has been delivered, where permitted by applicable law.

8. Contact

For any refund or return question, contact us at: orders@kolossaltraining.com